"Driver arrived at the wrong location and specific details were given, then argued with my colleague how they had to pay a £10 waiting fee when they were waiting in the right location and it was him who wasn't. They should have got a £10 discount not a charge!! Very rude, especially when my colleagues were waiting in the specific place of pick up and the taxi driver was in the incorrect place after being given specific details. To then charge an extra £10 on top of this was ludicrous! I would give no stars if I could."