"Driver was not waiting for me and nobody contacted me to tell me there was a problem. I had to email to ask. Nobody told me the meeting place was at a coffee shop either. I had to lug my bags across to where he was when I eventually saw him, even though I had told his company what my bags looked like so that he could find me.
Driver veered abruptly off the motorway and took a detour through some villages - took 2 hours to get from airport.
Very poor communication and bad service - you can be sure I will not be using your services again as you use companies that can’t be relied on.
You charged £12 pounds on top of the £45 fee for the trip - you should refund me this money for the inconvenience and aggravation."